Pending orders report
Using this feature, you can see which of your customer's orders are still being processed
Harriet
Last Update a year ago
When an order is received and you pay the invoice, it is then fulfilled by us. This pending orders report lets you review which active orders are still awaiting dispatch.
When you first start using SD Connect, or if you have filtered out all the available records, you will see the following screen:
Once there is relevant data to display, or you clear the filter, you will have access to the full report which will be presented as below:
The fields in the report are as follows:
| Field | Description |
|---|---|
| Order ID | The SD Connect order number |
| External reference number | The external channel order number |
| Date | Date the order was raised |
| Time | The time the order was raised |
| Status | Payment status of the order on the supplier's system |
| Shipping | Current shipping status |
| Order total | Total value of the order |
Filtering the report
To make changes to the information displayed, use the 'filter' options:
- Enter the customer's details (contact name, email or postcode) in the search box or select a time period to filter the results shown.
- Click 'apply'.
