FAQs

Dropshipping is a way of selling products to customers without having to store the stock yourself or deal with the pick, pack and delivery process. You simply choose the products you would like to sell from our easy to use website, set your own product and delivery prices to suit your business using our easy inbuilt profit margin calculation, and focus on selling them to your customers. Once your product has sold, you place the order for the product on our website, make a payment and send it through to us. We will handpick, pack carefully and ship the item(s) directly to your customers.

We could easily go on and on about how great we are but we would like you to try us out and make your own judgment. We have great products, competitive delivery prices, over 23 years experience and we have tried to make everything as easy as possible to get you started. There's no registration fee, no hidden charges and absolutely no obligation. So why not sign up and see how you get on.

Yes, we believe you can. Firstly you will need to decide how you want to sell your products to your customers.

There are many options available to you which include:

• Personal bespoke website

• Website platforms such as Shopify, Wordpress or BigCommerce.

• Online marketplaces Amazon or eBay

• or Social Media sites like Instagram, Facebook or Etsy.

To get started with us you simply need to create a FREE dropship account which takes a couple of minutes. 

In general, you can pretty much offer any product to dropship but we specialise in gifts. We have over 2000 items to choose from on our website and we are constantly adding new products to give you even more choice. Keep an eye on the 'New In' section for the latest additions. 

No. There is no charge to become a Something Different dropship customer and there are no subscription fees or hidden charges. All you need to do to get started is create a FREE account.

Once you have started as a dropship customer you can sell your products wherever you like.

There are many options available to you which include:

• Personal bespoke website

• Website platforms such as Shopify, Wordpress or Wix.

• Online marketplaces Amazon or eBay

• or Social Media sites like Instagram, Facebook or Etsy.

Getting started is easy. Click here to visit our How it Works page and set up a FREE dropship account.

Yes of course you can. It's your business and you need to make it work for you. We are able to provide all the information you need to dropship with us but you will have to ask your other suppliers to provide the information you require for their products.

You can place an order as soon as you are ready. Once you have opened a FREE dropship account you will have full access to the products you would like to sell and imagery and information to help you promote your products. Once you have made a sale you can manually place the order quickly and easily on our website or you can connect your sales channel to automate your orders.

Yes we do, you can view our Set Up Guides here.

Yes. Once you have logged into the website you can easily download images and content for all the products that you want to sell. We even have an Exports tool. If you connect your sales channel this information will automatically be populated for products you decide to list making the process simple and quick.

Automated dropshipping is a service which uses technology to remove all the time-consuming tasks of manually updating stock levels & placing orders and payments with suppliers allowing you to focus on growing your business. Once you connect your website to our fully automated dropship service our system will sync with your website every 15 minutes updating stock levels and collecting order information. Once an order is placed, we will automatically take payment and pick, pack and dispatch the order directly to your customer.

You can visit our Help Center to see the channels we connect with and view step by step set up guides. 

We do provide step by step set up guides but as each system is different, we recommend that you seek technical advice on integration if required as this is not a service we offer. 

Yes. We offer both XML and CSV feeds. You can use these feeds to upload the data directly to your eCommerce website / platform. Our feeds are updated every 15 minutes. We can work using FTP systems. If you would like to know more about either of these options, get in touch to request further information. 

Yes, we offer an Export tool on Connect. You can learn more about this tool in our guide by clicking here.

If you have chosen to connect your sales channel, stock levels will be automated and update every 15 minutes so you'll never have to worry about manually updating this information. If we don't currently provide a direct integration for your sales channel you can use the Export tool to export stock levels into an excel file which can be used to populate the inventory in your sales channel.

Yes. When we manufacture our products we develop them under brands which include Jones Home and Gift, Spirit of Equinox and Elements Incense. The brand logo may be printed on a swing tag, on the underneath of a product or on the product display packaging. This means you are a seller of these brands. The box that the order is posted in, will not have any branding on it so your customer will not be aware the parcel was dispatched from Something Different.

All items placed before 2pm (Monday - Friday) will be dispatched on the same day at no extra cost. For orders placed after 2pm or on a weekend, all items will be picked and packed on the next working day. Please note that we will only receive your orders from the website after payment has been made. 

If you have connected your sales channel to automate orders you will need to add a default payment method. Payment will be taken automatically for any orders which are imported from your sales channel to your SD Connect account. 

If you are placing orders manually you can pay whilst placing the order. If you'd like to pay for an order that has already been created you can do this by going to the Orders page and clicking on the three little dots next to the order and selecting Pay.

Please note that we will only receive your orders from the website after payment has been made.

We provide an RRP for all of our products and we recommend setting up a pricing rule to automate this for your product listings. When creating your pricing rule add a 120% increase to reflect our RRPs.

We currently only deliver to the UK at present.

We offer fully tracked delivery using Evri. This is a 48 hour service (from point of dispatch) for UK mainland and 72 hour service for Highlands, Ireland and Channel Islands. 

We have simplified our delivery prices to make it easier for you to match the delivery prices you offer your customers. Click here to see our pricing. If there are multiple items in your order you will pay the delivery fee for the heaviest item in the order.

No, this is not something we currently offer.

Please note that we will only receive your orders from the website after payment has been made so if you have created the order but not yet paid for it then you can simply cancel the order and place another. If you have placed the order and paid for it then you will need to contact us as soon as possible. As our pickers respond as soon as an order is paid for and processed so there is a very small window of opportunity to make any changes. Please email [email protected]. We are open Monday - Friday from 8:30am - 5:00pm

Don't delay. As soon as an order is placed and payment is made, the order will be sent to be picked, packed, and prepared for dispatch. We therefore request that any cancellations are made as quickly as possible and preferably on the same day that you place the order with us so we are able to cancel the process. Please email your request to [email protected] or drop us a message on Live Chat. We are open Monday - Friday from 8:30am - 5:00pm. We regret that if an order has already been dispatched, we are unable to recall the package.

There will be a simple packing slip sent out with the order. The packing slip will be unbranded and there will be no reference to Something Different Dropship. Here is an example:

These cannot be sent directly from our website, we recommend using the email notifications available in your sales channel to communicate with your customers.

No, any invoices we provide are for your purchase of our products at cost price. You should have an option in your sales channel to send your customer an invoice. 

In the unfortunate event that an item has arrived damaged or is incorrect, you must contact us within four weeks from the dispatch date. To request a return go to the Orders page in your Connect dashboard and click the three little dots next to the order and select 'Request Return'. You'll then be prompted to fill in a form and attach photos of the damaged product. After submitting this form we will review it and respond to you with further information.

In the unfortunate event that an item has arrived damaged or is incorrect, you must contact us within four weeks from the dispatch date. To request a return go to the Orders page in your Connect dashboard and click the three little dots next to the order and select 'Request Return'. You'll then be prompted to fill in a form and attach photos of the damaged product. After submitting this form we will review it and respond to you with further information.

To contact us about an order not being received, go to your Orders page in your Connect dashboard and click the three little dots next to the order and select 'Raise Ticket'. You can use the ticket to input your query about the order. We aim to respond to tickets within 48 working hours of the ticket being submitted.

In the event that your customer would like to return an item after changing their mind, you must contact us within four weeks from the dispatch date. To request a return go to the Orders page in your Connect dashboard and click the three little dots next to the order and select 'Request Return'. You'll then be prompted to fill in a returns form. After submitting this form we will review it and respond to you with further information.

If you would like to purchase our products in volume, please visit our wholesale website and open a FREE account www.somethingdifferentwholesale.co.uk

No problem. We have over 23 years of experience in giftware and we are on hand to help. Please email [email protected]. We are open Monday - Friday from 8:30am - 5:00pm